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The Top
Ten eBay Buyer Personalities
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>> In
my years of selling on eBay I have come across all sorts
of people. For the most part these people have been very
nice and easy to deal with. Having said that, there are
always a small percentage, like in any business online
or offline, who you'll have some degree of problem with.
As explained in my book "eBay Marketing Wholesale
SourcePak" you will need to be as polite as you possibly
can and have a little patience when dealing with these
people. Below you will find my Top Ten List of eBay
Buyer Personalities and how to handle them.
10 - The Manipulator
There will be times when you have an auction end with no
bids. When this happens watch out for the Manipulator.
This is an individual who will email you once you
auction ends wanting to purchase your item off eBay at a
ridiculously low price. He/she will often try to
manipulate you into believing the product will not sell
but he/she will be glad to take it off your hands.
Forget about them! Do Not sell the item to them. Instead
relist the item for auction on eBay with a new headline.
If he/she wants it bad enough, they will have to get the
item through your auction. And trust me 99% of the time
your item will sell.
9 - The Impatient Buyer
This is someone who has won your auction today and is
wondering why it wasn't shipped yesterday. This
individual wants what was purchased fast, real fast.
Just have patience, be polite and explain your shipping
process to him/her. Getting the product out quickly with
a thank you note for purchasing will give you a happy
customer.
8 - The Disappointed Buyer
There are some people you just can not please, not even
if you were to stand on your head. They will be
disappointed no matter what you do. Sometimes these
people can be down right rude and take up a lot of your
time. Learn to recognize this type of person and don't
get caught up in an on slot of emails. Remember that
time is money, and once you have done all you can do to
rectify their problem move on. If the emails continue
simply ignore them.
7 - The Invisible Buyer
This is someone who has won your auction but you never
hear from them. Ever! They pay you right on time without
any problems. So you send the product they won off to
them. And that's it! They do not leave feedback, and do
not return any emails. They just disappear into thin air.
If you send a couple of follow up emails asking if they
received their item and requesting positive feedback and
you get no response, just forget them and move on.
6 - The Interrogator
This individual could drive you crazy. It's not their
fault, they just have questions. Lots of Questions! For
these people even if every question imaginable is
answered in your auction description, they'll still
manage to find a reason to email you a question. Be
weary of this type of individual they can, and will
waste a lot of your time if you let them. On your first
email to them be polite answer their question then refer
them back to your auction description telling them all
the answers are there. Suggest they read it again. Don't
get caught up in email after email. Always remember that
time is money, and if you've done your auction
description correctly there should be no questions left
to ask. Your auction surfer should be ready to make a
bid.
5 - The Late Payer
This customer has no clue about deadlines and they
really don't seem to care about them either. Their
attitude is you'll get paid when I am ready to pay you.
You will need to set guidelines for when payment is due.
If payment is not received you may choose to give your
buyer one extension. Be specific giving him/her a date
as to when the balance is due. Also tell them if payment
is not received by that date you will have no other
choice but to relist the item for auction. Sometimes a
month or so down the road you'll end up getting a check
in the mail from this person with a note as to why they
were late. Simply return the payment with an explanation
that the item was re-listed as he/she failed to meet the
payment deadline and it has been sold to someone else.
4 - The Deadbeat
There is no buyer more irritating than the one who is
always telling you the check is in the mail. Of course
the check never arrives. Unfortunately there is not much
you can do about this. Like above give them a deadline
and if they don't make it relist the item for auction
again.
3 - The "I'm Sooo Confused" Buyer
This customer does want to buy from you. Really, they
do! If they could only figure out how! How to bid, how
to pay, how to... All this high tech computer stuff is
just way to confusing for them. Have patience and be
polite. Explain what they should do next. If you find no
matter how you explain things it just doesn't register
with them, suggest they read over eBay's tutorials.
Remember your time is money and you can only spend so
much time with any potential customer before you must
move on.
2 - The Spender
This individual can spend a lot of money with you. And
often will return as a repeat buyer usually purchasing a
little of everything you have up for auction. This
person will also spend $100.00 in merchandise in order
to save $10.00 on shipping. Bless him/her!
1 - The Perfect Customer
This individual is simply a Happy Person. He/she has won
your auction and they are just ecstatic about it. The
great thing about this type of buyer is if you run into
a problem they are always understanding and easy to deal
with. If looked after correctly, very often these people
will become a customer for life. Now, don't we wish all
customers were like this.
So, there you have it. The Top Ten eBay Buyer
Personalities. If you already sell on eBay I'm sure you
will recognize some of these personality traits in your
own customers. If you're just getting started with your
eBay Auction Business no doubt you'll be running into
these people soon. Whatever personality your day brings
you, always be patience, polite and just have fun with
it.
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